Service Availability
VirtualSkyHost strives to maintain a reliable and high-performance hosting environment. Our infrastructure is designed to deliver a network uptime commitment of 99.9% availability for shared hosting, WordPress hosting, and cloud hosting services.
Scheduled Maintenance
Occasionally we perform scheduled maintenance to improve security, performance, and infrastructure reliability. Scheduled maintenance may result in temporary service interruptions and will typically be announced in advance whenever possible.
Uptime Guarantee
If network uptime falls below our 99.9% guarantee in a given billing period, customers may request service credits based on the following structure:
- 99.9% – 99.0% uptime: 5% service credit
- 98.9% – 98.0% uptime: 10% service credit
- Below 98.0% uptime: 25% service credit
Service credits apply only to future invoices and must be requested within 7 days of the affected service period.
Support Availability
VirtualSkyHost provides 24/7 technical support for all hosting customers. Our support team is available to assist with hosting issues, server connectivity problems, and platform-related questions.
Support Response Targets
- Critical issues: Response within 1 hour
- High priority issues: Response within 4 hours
- General support requests: Response within 24 hours
Service Scope
The SLA applies to VirtualSkyHost network infrastructure, hosting servers, and core hosting services. This agreement does not cover issues caused by customer applications, third-party software, or external network disruptions beyond our control.
Customer Responsibilities
Customers are responsible for maintaining secure account credentials, properly configuring websites, and ensuring that hosted content complies with our Terms of Service and Acceptable Use Policy.
Limitations
The SLA does not apply to outages caused by scheduled maintenance, customer-caused misconfigurations, DDoS attacks targeting specific customer websites, or circumstances beyond our reasonable control.
Changes to This SLA
VirtualSkyHost reserves the right to update this Service Level Agreement at any time. Updates will be published on this page.
Contact
If you have questions regarding this Service Level Agreement, please contact VirtualSkyHost support.
Last Updated: March 2026
